MORE ORGANISATIONS RECEIVE GHANA CUSTOMER SERVICE AWARDS

The Founder of the GHANA CUSTOMER SERVICE AWARDS,Mr.Hector Wulff and some members of the awards team,under the auspices of the Customer Service Advocate Ghana, have payed courtesy calls to the award winners,and to present their awards with certificates to them at their business premises.
This time the team visited STAR ASSURANCE LIMITED,GLORYLAND FOODS,DELCIELO OPTICAL SERVICES,ELECTROLAND GHANA LIMITED.

A UNIQUE AWARDS SCHEME IN GHANA

The Ghana Customer Service Awards has been designed to recognize, encourage and reward businesses in Ghana for their excellent treatment of, and positive attitude towards their customers, annually.
THE AIM OF THE GHANA CUSTOMER SERVICE AWARDS IS TO CELEBRATE EXCELLENCE AND PROFESSIONALISM IN CUSTOMER SERVICE DELIVERY IN GHANA ANNUALLY.
The Ghana Customer Service Awards will showcase achievements in Customer Service delivered by businesses, organizations or service providers.
The awards are solely based on customer nominations, appreciating the excellent customer service that they have enjoyed from a company or a service provider.
Award rankings are in no way influenced by the opinion of sponsors, organizations, or their staff.

BUSINESS COMUNITY WELCOMES GHANA CUSTOMER SERVICE AWARDS

So far companies like ALLADSHAMS LIMITED,KINGS COLLEGE INTERNATIONAL,J.D RESTAURANTS,BLET SERVICES LIMITED,AGBEVE HERBAL CENTRE,KRIF GHANA LIMITED, AND ASHANTI HOME TOUCH,CITY LIGHT GHANA LIMITED,PAPAYE FAST FOODS,T.T BROTHERS,O.A TRAVEL AND TOURS have been visited and presented with awards in recognition of their leadership in customer service and commitment to service quality, by the GHANA CUSTOMER SERVICE AWARDS TEAM.
In all, the heads of these various reputable companies expressed their gratitude and and promised their support towards the sustainability of the
GHANA CUSTOMER SERVICE AWARDS,towards the attainment of a national customer service culture,as the nation emerges as an oil economy and a business hub in Africa.

MORE COMPANIES RECEIVE GHANA CUSTOMER SERVICE HONOURS

This is a novelty and the first time that business awards are being presented and delivered, door to door at the work places of award winners encouraging a sense of belonging and good will, among their staff and the entire workers of the organization,instead of the usual awards ceremonies associated with dinner-dance and long speeches.
So far companies like ALLADSHAMS LIMITED,KINGS COLLEGE INTERNATIONAL,J.D RESTAURANTS,BLET SERVICES LIMITED,AGBEVE HERBAL CENTRE,KRIF GHANA LIMITED, AND ASHANTI HOME TOUCH,CITY LIGHT GHANA LIMITED,PAPAYE FAST FOODS,T.T BROTHERS have been visited and presented with awards in recognition of their leadership in customer service and commitment to service quality, by the GHANA CUSTOMER SERVICE AWARDS TEAM.

GHANA CUSTOMER SERVICE AWARDS TEAM STORMS BUSINESS PREMISES WITH AWARDS

The Founder of the GHANA CUSTOMER SERVICE AWARDS,Mr.Hector Wulff and some members of the awards team,under the auspices of the Customer Service Advocate Ghana, have payed courtesy calls to the award winners,and to present their awards with certificates to them at their business premises.
This is a novelty and the first time that business awards are being presented and delivered, door to door at the work places of award winners encouraging a sense of belonging and good will, among their staff and the entire workers of the organization,instead of the usual awards ceremonies associated with dinner-dance and long speeches.
So far companies like ALLADSHAMS LIMITED,KINGS COLLEGE INTERNATIONAL,J.D RESTAURANTS,BLET SERVICES LIMITED,AGBEVE HERBAL CENTRE,KRIF GHANA LIMITED, AND ASHANTI HOME TOUCH,CITY LIGHT GHANA LIMITED,PAPAYE FAST FOODS,T.T BROTHERS have been visited and presented with awards in recognition of their leadership in customer service and commitment to service quality, by the GHANA CUSTOMER SERVICE AWARDS TEAM.
In all, the heads of these various reputable companies expressed their gratitude and and promised their support towards the sustainability of the
GHANA CUSTOMER SERVICE AWARDS,towards the attainment of a national customer service culture,as the nation emerges as an oil economy and a business hub in Africa.

MEET THE FOUNDER OF GHANA CUSTOMER SERVICE AWARDS

His name is HECTOR N.L WULFF,a consumer affairs journalist,consultant and public advocate who has been training customer communications for five years,a prolific writer,marketer,great thinker and a young politician who fears GOD.

HECTOR WULFF was a former staff and trainer in charge of customer communications with MARKETING COMMUNICATIONS AFRICA.

He has written several articles on customer service in several journals and various websites both nationally and internationally,with the most popular title known to global customer service practitioners and communicators,as THE POWER OF CUSTOMER SERVICE SERIES and THE HIDDEN MAGIC IN SERVICE QUALITY.

Currently,MR,WULFF, is the FOUNDER AND C.E.O. of the CUSTOMER SERVICE ADVOCATE and the EXECUTIVE DIRECTOR OF the GHANA WRITERS AND NEWSPAPERS SOCIETY,promoters and initiators of the 1st GHANA CUSTOMER SERVICE AWARDS in consultation with GHANA'S MINISTRY OF TRADE AND INDUSTRY,and a member of national consumer protection stakeholders promulgating the Ghana Consumer Protection Policy.

WULFF AS AFFECTIONATELY CALLED,IS THE EXECUTIVE DIRECTOR OF A CHARITY OF YOUNG PROFESSIONALS, CALLED THE PUT A SMILE FOUNDATION,HE SERVES AS A MEMBER OF THE NATIONAL YOUTH STAKEHOLDER,WITH THE NATIONAL YOUTH COUNCIL,AS A SOCIAL RESPONSIBILITY TO LAUNCH HIS POLITICAL CAREER.

He is currently working on the NATIONAL CUSTOMER SERVES STANDARD CHARTER(NCSSC) for both the private and public sector service providers in Ghana.

GHANA CUSTOMER SERVICE AWARDS LAUNCHED

GHANA CUSTOMER SERVICE AWARDS LAUNCHED -INAUGURAL STATEMENT BY MR.HECTOR WULFF,THE FOUNDER, GHANA CUSTOMER SERVICE AWARDS
WELCOME ADDRESS BY HECTOR WULFF, FOUNDER OF THE FIRST GHANA CUSTOMERS SERVICE AWARDS
MADAME CHAIRPERSON, HON. MINISTER OF STATE, NII MEI, REPRESENTATIVES OF THE BUSINESS COMMUNITY, FELLOW COLLEAGUES OF THE MEDIA, LADIES AND GENTLEMAN,You are highly welcome to the ACCRA INTERNATIONAL PRESS CENTRE, the alpha citadel of the GHANA’S MEDIA, to this important event in the history of customer service in Ghana.
That is the official launch of the 1st Ghana customer service awards; a national award dedicated to customer service and consumer affairs in Ghana, with the sole aim of promoting service excellence, in both the public and private sector, towards the attainment of a National Customer Service Culture.
This year,a number of organization drawn from the public and the private sector, including 2 individuals, one from the business community and the other from government, will be honored for their sterling performance in customer relation and their commitment to service quality in Ghana.
These entities and citizens to be awarded,were nominated and selected by the Ghana Customer Service Award Team, a working group of media practitioners and Customer Services Advocates after weeks of critical and meticulous observation, due diligence, research, mystery shopping and phone calls. Next year God willing, the Ghana Customer Service Awards Team will work in closer collaboration with all stakeholders, including the Ministry of Trade and Industry, Ghana Employers Association, Ghana National Chamber of Commence and other relevant bodies, in order to increase and maximize the level of objectivity, transparency and viability of this awards scheme.
As part of our effort to enhance customer service in Ghana, this team have gathered enough materials, and will need more, towards the publication of the GHANA CUSTOMER SERVICE REPORT 2010/11, a 65 paged publication to be circulated strategically within the business community and the general public at large.The report will contain the corporate profile of all our award winners, captions of this event ,awards presentations and a comprehensive report on.
THE STATE OF CUSTOMER SERVICE IN GHANA, CHALLENGES AND THE WAY FORWARD. I will entreat the business community to sponsor this publication and to take advantage on the advertisement opportunities it brings.
Ladies and gentlemen, I would like to use this medium and the opportunity to announce to the entire world that ,early next year, the Ghana Customer Service Awards Team and partners will host the 1ST EVER NATIONAL CUSTOMER SERVICE SUMMIT. This summit will identify and share best practices in customer service delivery, towards the attainment of a NATIONAL CUSTOMER SERVICE CULTURE. Once again, I entreat the entire business community in Ghana to sponsor and to actively participate in this great event,dedicated to the development of Customer Service in Ghana.
Once again Ladies and gentlemen,it is reliably and factually true that customer service in Ghana is nothing to write home about, but we as stakeholders in service delivery can work collectively to set new standards in customer service, as the nation emerges as an oil economy and a key business destination in Africa.

I DO NOT SEE PROBLEMS, I SEE OPPORTUNITIES THAT WE CAN TAKE ADVANTAGE OF, SO AS TO LEAVE THIS WORLD FAR BETTER PLACE THAN WE MET.YES WE WILL DO OUR BEST,INDEED OUR VERY BEST FOR GENERATIONS UNBORN ! THANK YOU AND GOD BLESS OUR NATION GHANA.